All prices are in UK Pounds (GBP) at the current rate.
Payment for purchases is received at the time of ordering. We accept online payments by PayPal. A PayPal account is not necessary to use this form of payment.
Your gorgeous products will be dispatched within 1-2 business days by first class Royal Mail.
4. Exchanges and Refunds
Our aim is that you absolutely love the products and service offered by OCHIL SKINCARE COMPANY LTD, however, if you are not completely satisfied then we offer a full and no hassle refund or exchange policy. Please contact us and we will do all we can to remedy the problem!
If you are not completely happy with your purchase then return it to us within 14 days, in their original packaging, for an exchange or a full refund. Once we receive the products a full refund will be issued.
We do not accept responsibility for items damaged or lost in transit or due to circumstances beyond our control.
The cost of returning the goods will be the responsibility of the customer and any replacements will be subject to normal delivery charges.
Address for Returns;
Ochil Skincare Company Ltd
Tillicoultry FK13 6RR
If you wish to cancel an order placed on the website then please contact us stating your OCHIL SKINCARE COMPANY LTD order number. If your order has already been dispatched then please refer to the exchange and refund policy above.
All content including pictures, designs, logos, photographs, text written and other materials on this Website are owned, controlled or licensed to the Supplier. They are protected by copyright, trademarks and other intellectual property rights. Unauthorised use of this content is prohibited.
7. Direct Marketing
We want to keep you up to date on our latest products, promotional offers and events. If you have agreed when you registered, we can inform you about these and other services and events we offer by email. There is also an opportunity to unsubscribe to this on our newsletters and communication. Alternatively just drop us an email at firstname.lastname@example.org
8. Data Protection
OCHIL SKINCARE COMPANY LTD make every effort to protect your privacy and confidentiality. We understand that all users of our site are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not fall into the hands of a third party. Our policy is both specific and strict. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us. We do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site for mailing or marketing purposes. We do collect and store information but only that which is necessary for the following reasons:
Basic identification and contact information, such as your name and contact details.
This information is used to provide you with the services which you request, to maintain our accounts, for billing, to enable us to answer your enquiries, for verifying your identity for security purposes and for marketing our services and products.
9. Domain name and Email address.
This is recognised by our servers and the pages that you visit are logged. This information is used in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site, to send you news about the services to which you have signed up and to tell you about our promotions and services in the future.
Information you give us
This is for a particular purpose, for example a personal profile, job application form or contest. This information will be used exclusively for the purpose for which you have provided it.
This confidentiality policy has been compiled so as to comply with current UK and EU legislation, so far as we are aware. If you have any question regarding the confidentiality policy, please contact us.